Operating model
netPension® in the cloud
We operate the software in a German data centre and take care of updates, backups and availability. Your team works in the browser – without installation, from any workstation.
What we take care of
You manage members, not servers.
01
Operation and availability
The application runs on a server provided for you in a German data centre. Monitoring, backup and recovery are our responsibility.
02
Updates
We install new versions and adjustments to changed reporting procedures – after agreeing them with you, not as a surprise at the end of a month.
03
No installation
An up-to-date browser at the workstation is all you need. There is nothing to distribute, nothing to update and no client software that has to match a Windows version.
04
Scaling
As your records grow, the environment grows with them. That is why larger institutions choose this model too: capacity is a matter of agreement, not procurement.
05
Your own client environment
The platform is multi-client capable: several institutions run on shared infrastructure, with their data stocks completely separated. Before going live, a dedicated environment is set up for you – infrastructure, database, interfaces and security and monitoring components.
From contract to operation
How a cloud implementation works.
01
Providing the environment
Infrastructure, database and technical interfaces are set up, security and monitoring components are activated. The connections to the external procedures are established and tested.
02
Functional set-up
Master data, organisational data and contact persons are entered, users, roles and permissions are set up and the functional basic settings are configured. Existing data from legacy systems can be transferred.
03
Acceptance
Before productive operation, all technical and functional features are tested – registration with the communication services, test reports, processing of responses, settings and permissions.
04
Operation
After that, we take over infrastructure, updates, data backup, availability monitoring and maintenance. Statutory changes and new versions are provided centrally – you always work with the latest version.
Data storage
German data centre, no transfer to third countries.
Your data is encrypted in transit and at rest and is stored exclusively in a data centre in Germany. Its operator is certified to ISO/IEC 27001, holds a BSI C5 attestation at level 2 and processes data in accordance with the General Data Protection Regulation.
Processing and storage exclusively on the server
No data remains at the workstation, not even when working from home
Data processing agreement and record of processing activities on request
Identical range of features to on-premise
SaaS + Edge
When certain data should not leave the building.
Not every institution wants to have all of its data processed in a data centre – and it does not have to. Where necessary or desired, an edge component can be added at the customer: a small local service that takes over individual processing steps on site. The business application remains central; only the processing moves to where the data is created.
Local systems and sensitive data
The data initially stays where it is created – in-house.
Edge component at the customer
check · filter · encrypt · process locally
netPension® as SaaS
central business logic, updates, support and operation
Using confidential documents as an example
Two routes, one result.
Pure SaaS
Document → data centre → processing → result backWith edge
Document stays in-house → local processing → only the result goes to the central application
The same idea applies wherever a system should or must stay in-house: for confidential documents, for document management, for the connection to financial accounting or for payment transaction files.
What it delivers
Four sentences.
01
Data sovereignty
Sensitive data does not have to be transferred to a data centre in its entirety.
02
Security
Data is checked, filtered and encrypted on site – whatever is passed on has already been reduced.
03
Availability
Certain steps continue to run even if the external connection fails.
04
Integration
Local systems and interfaces can be connected where they are located.
No additional complexity for your organisation. It remains a central SaaS solution. Only those processing steps that genuinely benefit in terms of data protection, speed or the connection of local systems are relocated – everything else stays as it is.
Whether an edge component makes sense depends on the individual procedure and on your internal requirements. We clarify this in a conversation before anything is set up. Discuss deployment
Frequently asked questions
Questions about cloud operation.
Is the range of features the same as on-premise?
Yes, it is the same software. For the staff at the pension institution, the interface looks identical; only the scope of the member portal differs depending on the role. The only difference is who handles operation.
Who can access our data?
Access is available to your authorised staff via the permissions system of the application and to our development team within the scope of data processing on your behalf, insofar as this is required for operation and support. The data centre operator provides the infrastructure but does not process any content.
Can we switch back to our own operation later?
Yes. Because it is the same software, changing the operating model is a move and not a migration to another system – data, interface and interfaces remain unchanged.
Would you like to see what this looks like for you?
We show you netPension® along the lines of your questions – no slides, but the running software. Give us a call or request a demo.